Lisette

Question 1

Do I need to live in a certain state to use your service?

Answer

No! Anyone from any State in the USA can signup and use a Business 911 Mailbox from any of the addresses that we provide.

Question 2

What are additional mailbox recipients?

Answer

Additional mailbox recipients are other family members, other individuals, or other business employees that wish to receive mail under their/that name. For example, if you signup for an account and you wish to share it with your sister, she will count as an additional recipient and would be required to complete a USPS Form 1583.

Question 3

How long will you hold my mail?

Answer

All mail is stored for free at our facility for up to 60 days. After 60 days, we charge $1 per envelope per month to store beyond 60 days. Note: After 60 days all mail will be forwarded back to the sender.

Question 4

Are there any long term contracts?

Answer

No! Each plan is month to month and you are not required to signup for an extended period of time. You may cancel your account at any time. Mailbox payments will NOT be prorated and must be cancelled (30) Days in advance, cancellations made after scheduled payments will incur upcoming month billing.

Question 5

How much does it cost to forward my mail to me?

Answer

No matter where you are in the world, if you need to receive the physical copies of your mail, we can forward it to you anywhere! We simply charge Postage + $3 per shipment. For example, if you have ten envelopes you would like forwarded, simply charge Postage + $3. Premier Mailbox holders are only charged Postage Fees.

Question 6

How much does it cost to scan my mail?

Answer

Each plan includes a set amount of page scans per month. As long as you stay within those limits, there are no additional charges to have your mail scanned. Most customers fit comfortably on the Standard plan. If you don't want to upgrade but want pages scanned. You can do so for .50 cents per page.

Question 7

What happens to my mail if i miss a payment?

Answer

If your payment is more then 14 days late. You will be notified via text & email that there will be a hold on all mail until balance is paid. If balance is not paid by day 21. You box will go into the suspension process and all mail be returned to sender after 30 days past due.

Question 8

Do my unused scans roll over every month?

Answer

No, any unused scans monthly will not roll over to the nex month. You start over each month.

Question 9

Who can pick up my mail?

Answer

Anyone you have listed on your account can pick up your mail. They must present ID at time of pick up

Question 10

Can I pay cash for my mailbox?

Answer

Yes, Business 911 Maiboxes can be paid in cash. All cash accounts must be paid (3) months in advance.

Question 11

How do I cancel my mailbox rental?

Answer

You can cancel your mailbox by emailing : resources@business911now.com Subject: Cancellation * Make sure to add name and name of business. Cancellations will go into effect (15-30) days from date of cancellation. Example: Mailbox Rental Due / Paid ( 1/1/2019 ) , you cancel (1/29/2019 ) you will still be billed for (2/1/2019) you will not be billed for (3/1/2019) * For immediate cancellation, you will need to contact your bank. You will be billed for any balance due.

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